Enterprise Support and Training Services
ENTERPRISE SUPPORT
Joget Workflow Software Assurance is a service that we provide to our customers who require access to our team for assistance and software support..
It includes software upgrades and support services that provide direct access to our engineers who are ready to assist in the design, development, deployment, and management of workflow apps on Joget Workflow.
It includes software upgrades and support services that provide direct access to our engineers who are ready to assist in the design, development, deployment, and management of workflow apps on Joget Workflow.
Support Scope of Coverage
We provide support for:
Support Procedures
All cases submitted to Enterprise Support are logged into our issue tracking system. Once logged, they are assigned a unique number. This number can be used to reference your case through our support web site. Our support team will research your issue and respond with advice or additional questions to resolve your problem as quickly as possible. Our support team will often work together and with members of the product team to resolve your issue.
Support End of Life Policy
Joget supports major versions for two years after the first major release of the next version (for example, we support Joget Workflow v6 for 2 years after Joget Workflow v6 was released). This policy excludes maintenance builds and security patch release.
We provide support for:
- Installation Assistance
- Troubleshooting
- Process Design Review
- Integration Advice
- API Advice
Support Procedures
All cases submitted to Enterprise Support are logged into our issue tracking system. Once logged, they are assigned a unique number. This number can be used to reference your case through our support web site. Our support team will research your issue and respond with advice or additional questions to resolve your problem as quickly as possible. Our support team will often work together and with members of the product team to resolve your issue.
Support End of Life Policy
Joget supports major versions for two years after the first major release of the next version (for example, we support Joget Workflow v6 for 2 years after Joget Workflow v6 was released). This policy excludes maintenance builds and security patch release.
TRAINING & CONSULTANCY
Joget provides training and consultancy services through our network of partners.
Contact us for more information.
Contact us for more information.